Frequently Asked Questions

Everything you need to know

We accept cash, e-transfer or credit card payment. If paying by cash please have exact change as our drivers to not carry cash. Our drivers carry portable credit card machines and can accept M/C or Visa. Please note that a 5% admin fee will apply to all credit card transactions.
We will accept cheques from school and churches and some companies, but please note that we do NOT accept personal cheques. Check with our office staff if you wish to pay by cheque and are unsure.

Payment is due upon our arrival and prior to the set up of your rental items.

We do allow customer pick ups with some of our carnival games, foam parties and laser tag items. We do not allow customer pick up for inflatable bouncy castles, obstacle courses, slides or combos. A proper and safe set up is extremely important to us and our insurance company specifies that Bounceroo staff must do the set up of these inflatable items. Some of these inflatable are 600 pounds so why not let us do the heavy lifting anyways.

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